The ability to communicate directly with your customers and keep your sales staff informed on actionable opportunities is one of the most important and unique set of features in Nitro-LM. Nitro-LM's Administration Interface enables you to organize and configure your messaging and notification requirements with ease.

General Messaging Capabilities

Messages can be anything you want, and Nitro-LM's Administration Interface can help you quickly organize groups of users based on their relationship to customers, products, domains, etc.  After that, you can easily perform complex group operations like "unions" and "subtractions" on those groups to build a final contact list. This eliminates the need to track down and construct messages using CRM or other external tracking systems in your business.  Messages can be delivered directly into the application or via e-mail.

Examples of messages that are typically sent to Customers/End-Users:

- Upgrade Announcements

- Special Product/Service Offerings

- Renewal Notifications

- Upcoming Payment Deadlines

- 'Bug' Notifications/Workarounds

Event Driven Notification Capabilities

Customers of Nitro-LM agree that Notifications are one of the most crucially important and unique features of Nitro-LM for helping to understand and drive their business. Notifications can be configured to keep your Sales, Engineering and Technical Staff informed about customer driven events that may require attention.  Below are some samples of the types of events that Nitro-LM can keep your staff informed about.

Common Notifications that are used:

- New Registrations

- Prospect Bailouts (failure to register)

- Why did they exit the registration process?

- Gain a better understanding of the number of missed opportunities/interest regarding your products

- Understand customer hesitations!

- Enable customers to inform you why they have no interest (e.g. time, contact fear, etc.)

- Demo Requests and Renewals (completely automated)

- Automated e-mail approval/denial by Sales/Marketing

- Automated notification to request user of approval/denial

- No More Licenses Available

- Immediate Notification to Sales/Marketing about who, what product, how often, when, etc. 

- Queued License Availability (customer specific Notification)

- Immediate notification to customers of their Queued License request availability

- Max Queued License Events

- Sales Support Requests

- e-mails to you directly and/or to Salesforce.com or other CRM System

- Technical Support Requests

- e-mails to you directly and/or to Salesforce.com or other CRM System

- Enhancement Requests

- e-mails to you directly and/or to Salesforce.com or other CRM System

- and much more...

Nitro-LM's Notifications puts 'actionable' information into the hands of your sales and management to help understand and 'act' on information in real-time.