Archive for September 2009 | Monthly archive page
In the latest release of Nitro-LM Administrator (6.0.0025), we’ve added custom SMTP server support. Â This allows you to brand the license experience and send e-mails through your own servers instead of e-mails appearing to come from @nitromation.com. Â In this post, I’ll walk you through using a gmail account to brand your license experience.
The first step is to create a gmail account. Â This can be either a free gmail account or a corporate gmail account. Â If it’s the free version, e-mail headers will still contain something about being sent via gmail when your users read them. Â However, not all e-mail readers display this information by default. Â In our example here, we’ll be using a free gmail account.
After creating a gmail account (in this example, firstname.lastname@example.org), I next setup the e-mail I want to send as on my hosting provider. Â If you’re using corporate gmail, you can skip this step because your hosting provider for e-mail IS gmail. Â This will ensure that any replies to e-mails sent out by nitro-lm get back into my gmail account.
After setting up this forward, I need to allow my gmail account to send messages as support @ swiftgps.com. Â This new send-as ability can be set up in the Settings area of the gmail account.
If you have an SMTP server that can be accessed from the Internet and know all of its settings and configuration, you might try the second option. Â Otherwise, just choose Send through Gmail.
After you verify that you’re allowed to send mail through the other account, go ahead and set it as the default e-mail account.
Finally, in Nitro-LM Administrator, set up the e-mail settings for this gmail account under the Email Templates menu option. Â For gmail, make sure you turn on TLS encryption and use either port 465, or 587. Â Finally, send a test e-mail to ensure that everything is set up properly. Â Make sure you receive this e-mail before saving your SMTP settings.
And there you have it. Â Now whenever e-mails are sent from Nitro-LM, they will appear to be coming from support @ swiftgps.com. Â Another advantage of this approach is that when users register for your software and mistype their e-mail addresses, the bounce messages will show up in this gmail account so you can assist users with the registration process.
We’ve often said that licensing is one of the first experiences your customers will have of your software. Â You want to make sure that the licensing experience is seamless, painless, and leaves a good impression. Â You also want to ensure that you control the branding of your software from start to finish and that includes licensing.
What will the user’s experience be if they register for your software and have to confirm their account by clicking a link in an e-mail that came from some third-party company? Â They don’t know that company, they didn’t sign up to do business with that company, they just want to use YOUR software.
In Nitro-LM, we have a feature called E-mail templates. Â This allows you to customize the e-mails received by your users from the licensing system so that they can be branded with your logos and communicate as you see fit. Â With the upcoming release of the Admin tool, we’ve added some additional functionality and made these templates very easy to customize.
The new menu option is called Email Templates and launches a new screen to allow you to customize and edit templates for your company.
You can edit the HTML email templates and drag/drop variables so they can be inserted into the outgoing message by the server. Â The other major new feature we’ve added allows you to specify your own custom SMTP server so that any e-mails sent out by Nitro-LM are truly coming from your company to your end users.
The Preview tab allows you to see what the e-mails you send out will look like. Â This new email template functionality allows you to take the branding experience for licensing to the next level.